One of our core values is customer obsession. Our resolution-focused customer support staffs understand your unique business milieu and are committed to delivering exceptional customer service. K DOT is technical support consultants have a broad understanding of various industries and business environments, allowing them to discuss support issues in context straight away and resolve problems quickly and accurately.
K DOT support consultants will collaborate with your business and technical resources to understand your business and technology needs and develop the best support plan based on the assessment of your current environment. Telephone Support is available during local business hours to handle requests personally and work through resolutions with you. Emergency Support service is also available for customers requiring emergency.
Support at any hour of the day, with support contacts provided. Routine maintenance services and product updates are provided free of charge for our customers on annual maintenance support plans.